Effective Date: July 25, 2026

Last Updated: July 25, 2026

BioMedical Nutrition provides nationwide shipping services exclusively to approved healthcare facilities, clinics, pharmacies, and licensed medical practitioners. Because our products include synthesized peptides, vitamins, and biologics, we enforce strict shipping and temperature-control protocols to preserve product integrity and safety.

1. Order Processing & Verification

• Account Verification: Orders are processed only for active, verified accounts with current medical licensing on file.

• Processing Time: Standard orders are processed within 1 to 2 business days (Monday through Thursday). Orders are not processed or shipped on weekends or major national holidays to prevent transit delays.

• Cut-Off Times: Orders placed after 2:00 PM EST will begin processing on the following business day.

2. Cold-Chain & Temperature-Sensitive Shipping

• Specialized Packaging: Temperature-sensitive therapies (including certain peptides and biologics) are packaged in insulated thermal containers with cold packs to maintain stability during transit.

• Expedited Freight: Orders containing temperature-sensitive products are automatically routed via expedited shipping (Overnight or 2-Day Express) to ensure delivery within safe temperature thresholds.

• Shipping Days for Cold Items: To avoid weekend storage in carrier warehouses, cold-chain shipments are dispatched Monday through Wednesday only, unless Saturday delivery is explicitly arranged.

3. Shipping Rates & Delivery Estimates

• Calculated Rates: Shipping charges for your order are calculated at checkout based on package weight, dimensions, destination, and required temperature control.

• Custom Wholesale Accounts: High-volume or specialized clinic accounts may have negotiated flat-rate or custom shipping terms applied automatically to their checkout.

4. Delivery Protocol & Signature Requirement

• Clinic/Facility Delivery: Deliveries must be made to a verified professional clinic or business address. We do not ship to P.O. Boxes or residential addresses.

• Adult/Signature Required: Due to federal and state regulations regarding biologics and healthcare supplies, a signature from an authorized representative is required upon delivery.

5. Order Tracking & Inspection Upon Receipt

• Tracking: Once your order has shipped, a confirmation email with a carrier tracking number (e.g., FedEx, UPS) will be sent to the primary email associated with your account.

• Mandatory Inspection: Upon receipt, your facility must immediately inspect the package for exterior damage, temperature compliance, and product accuracy.

• Discrepancies & Temperature Issues: Any shipping damage, missing items, or temperature-control compromises must be reported to BioMedical Nutrition within 24 to 48 hours of delivery.

6. Shipping Delays & Carrier Limitations

BioMedical Nutrition is not liable for carrier delivery delays caused by severe weather conditions, customs/regulatory holds, transportation network disruptions, or incorrect address information provided during checkout. In the event of a carrier delay affecting cold-chain products, please contact customer support immediately.

7. Contact Us

For questions regarding shipping schedules, cold-chain arrangements, or tracking existing orders, please contact our logistics team: